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acapellas4u.uservoice.com for ALL queries

Postby acapella on Sun May 12, 2013 5:54 pm

View the ACAPELLAS4u UserVoice site now or just click on the new tab on the far right-hand side of the site labelled 'Feedback & Support'

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Hi guys, after spending quite a bit of time this weekend we're really pleased to announce that we're now up and running with the awesome UserVoice platform!! We feel that this is going to really help keep improving our service, understand our members and really help to continue to build a much, much better site overall and more effective way to communicate with our member base. We will be totally transparent here and say that we were slightly overwhelmed at times with the amount of correspondence and issues being raised and we know that our overall customer service was pretty shocking at times. If you fell foul to this, we can only express our sincere apologies and promise that going forward, things will be so much better!

So, Uservoice will be the ONLY point of contact for any site support queries/questions and it will also provide an extensive, rapidly-growing Knowledge Base articles and topics area PLUS an awesome 'Feedback and ideas' section which will allow you to not only help channel all of those really neat ideas you may have but to interact and vote for ideas that are already showing.

The old 'HELP and FEEDBACK' category now links directly to our new home and the HELP and FEEDBACK's two sub-forums have now been moved and are no longer accessible.

We do hope that everyone sees the benefit of streamlining our communications and so, with immediate effect we'll only be responding to official communications raised via the new ACAPELLAS4u UserVoice site

We will no longer be replying to any support queries via email or any other social network platforms.

View the ACAPELLAS4u UserVoice site now or just click on the new tab on the far right-hand side of the site labelled 'Feedback & Support'
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Re: BIG changes to improve our service - please read.

Postby deejaygemini on Sun Jul 07, 2013 2:03 pm

nice!
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Re: BIG changes to improve our service - please read.

Postby deejaygemini on Sun Jul 07, 2013 2:04 pm

i remember how this site use to be, its been a long time since i came back.
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Re: acapellas4u.uservoice.com for ALL queries

Postby DeLeftover on Sun Sep 01, 2013 2:34 am

Good!
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